Shipping policy

Mayasar provides international delivery of authentic Pakistani designer wear. This policy outlines our shipping methods, processing timelines, delivery expectations, and customer responsibilities.

1. Shipping Method

We primarily offer standard shipping for all orders. In certain situations, express shipping may be required to meet an event date or production timeline. If our customer support team recommends express shipping for timely delivery, their guidance should be followed. Otherwise, standard shipping remains suitable where the event date is flexible.

2. Shipping Costs

Shipping charges are calculated based on package weight, dimensions, and destination country.
The exact shipping fee is displayed at checkout before payment confirmation.

3. Order Processing Time

Processing time varies depending on outfit complexity, stitching requirements, and overall order volume, especially during peak wedding or festive seasons.

  • Minimum processing period for Ready to Wear (Pret) items is 7 to 8 working days.

  • Total minimum delivery timeline for Pret orders is approximately 12 days.

  • Orders are prioritised according to the provided event date to support timely delivery.

  • For custom made or unstitched outfits, customers should contact support for accurate timelines.

4. Transit and Handling Time

Ready to Wear (Pret)

  • Handling time: 7 to 8 working days

  • Transit time: 3 to 4 working days

USA and Other International Destinations

  • Handling time: 7 to 8 working days

  • Transit time: 10 to 12 working days

5. Delivery Timeframe

Final delivery time depends on shipping method, destination country, customs clearance, and unforeseen events such as courier delays or natural disruptions.

Once dispatched, a tracking number is provided so the shipment can be monitored in real time.

6. International Shipping and Customs

We ship to multiple international destinations. Import duties, customs charges, and local taxes are entirely the responsibility of the customer.

Customers are advised to check with their local customs authority before placing an order.
Mayasar does not reimburse or cover customs related charges under any circumstance.

7. Order Tracking

After dispatch, customers receive tracking details via email or SMS along with instructions to follow shipment progress.

8. Shipping Restrictions

Certain products may be subject to regulatory or courier based shipping limitations.
Any applicable restriction will be clearly mentioned on the product page or at checkout.

9. Address Accuracy

Customers must provide complete and accurate shipping details at checkout.
Mayasar is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete address information submitted by the customer.

10. Business Registration

Mayasar operates as a UK registered business entity.

11. Contact Information

For shipping related questions or assistance:

WhatsApp: +44 7848 172936
Email: support@mayasar.co.uk
Website: https://mayasar.co.uk/